> Contact Customer Service / Quote / Payment:

Customer Service:
Our Customer Service is only available by email in order to provide you with rapid processing of your requests and personalized follow-up. We prefer to practice low rates and ensure this type of customer relations than to have a hotline which at a cost which would be reflected in our prices. 

Quotation / Payment:
Our prices are indicated on our website. If you wish to make simulations you can add your products to your basket and print it for a quote. We only accept payments when ordering by Visa / Mastercard or Bank Transfer. We do not accept payment on invoice or administrative mandate. 

> Delivery times: Standard times:

The delivery times are specified on the product sheets. On average with the engraving of a personalized gobo if the product is in stock you will receive everything at home within D+7 working days.
The shipping costs are calculated according to the weight of your order automatically in the ordering process.

Priority processing of your order, gobo engraving during the day and express shipping:
Depending on our availability and possibilities, it is possible to deliver by express. Please contact us before ordering if you need to be delivered urgently or for a specific date.

> Gobo engraving:

File to be provided: in Illustrator vector format (vector elements and fonts) and in .eps or .pdf extension. For gobo quadri photo logo 20x20cm - 600 DPI. If we do not receive this image format your order will be pending until we have a quality file ready to print. The latter allows a quality laser engraving and therefore a sharp projection.

I do not have this file format how to do?
The easiest way is to ask the person who designed the logo for you (graphic designer, printer, agency, etc.) to provide you with your logo in this professional format. Optionally from a quality image file we can convert your logo to vector. Sending your logo: via the instructions in the order confirmation email.

> Decreasing and special prices:

You buy directly with the manufacturer. As a result, our prices are calculated as accurately as possible. We always want to offer you the best quality / price ratio. Quantity discount: on products with a volume discount, you have the price which is calculated automatically based on the quantity. If this is not the case, we do not have an additional discount.

> Use of products / Installation:

Our products are easy to use. They behave like classic luminaires in terms of connection and installation. When you receive your projector, the glass gobo is directly installed. The product is directly operational after connection. Fixing: you can fix the projectors to the ceiling, wall or free standing. Mains connection: depending on the product, you have either a connection to an electrical outlet (you can cut the cable for connection to a ceiling terminal block if necessary) or a free cable to connect to the electrical network via socket or terminal block.