Shipping your package
Packages are generally dispatched within 4 working days after receipt of payment for products in stock.
They are sent via carrier with a tracking number available on request to Customer Service.
The delivery time of the carrier is 3 working days from our logistics platform in Spain. Shipping costs include preparation and packaging costs as well as shipping costs.
The preparation costs are fixed, while the transport costs vary according to the total weight of the package.
We recommend that you group all of your items in one order. We cannot combine two orders placed separately and the shipping costs applicable to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items. Box dimensions are saved and your items are properly protected.
Port package: 25 €. Free shipping: order> 1000 € EX VAT.
Deadlines, delays and express delivery The times indicated are indicative times. In no case can we be responsible for any delay from the carrier. In case of urgent need on a specific date, please contact Customer Service in advance before placing your order to confirm feasibility. Customer Service will be able to offer you, if feasible, optional express delivery. Breakage & obligation to verify the goods in the presence of the carrier The goods being fragile it is compulsory to check the latter in the presence of the transporter. In case of damage or breakage issue reservations directly to the delivery person and contact us imperatively during the day by email during working hours with photos of the packaging and the products concerned. Otherwise, no claim can be received from the part of the carrier.